About Waterville EMS
Waterville Emergency Medical Service was founded in 1959 by Eldon Hawkins, Keith Marney, and Ed Grande. Since its inception, the organization has been deeply committed to volunteer service, ensuring that every resident of Douglas County has access to the highest quality emergency care.
Over the years, while the number of volunteers has naturally ebbed and flowed, our dedication to the community has remained unwavering. Thanks to the continued support and resilience of our volunteers, we have proudly upheld our mission to proudly serve our community and deliver exceptional care during times of need.
Today, Waterville EMS remains a volunteer-driven service, powered by compassionate and skilled individuals who are honored to serve their neighbors with pride and professionalism.
Proudly Serving the Community 0f Waterville
Our primary goal is to consistently deliver the highest standard of patient care and comfort.
As public servants and community leaders, we take great pride in our commitment to service. We strive to provide care with competence, compassion, and humility—ensuring every individual we serve is treated with respect and professionalism.
OUR RESPONSE AREA
Our Hospital district serves a vast geographic area of approximately 445 square miles, serving the communities of Withrow, Douglas, and Waterville, as well as Jack's Resort Campground, the Douglas Creek Recreation Area, and residents along Badger Mountain and Moses Coulee Road.
We provide emergency medical services to a population of around 2,000 residents and respond to over 200 calls annually. In addition to 911 emergency response, our team also supports the community by staffing ambulances at high school football games, operating first aid stations during events such as the NCW Fair, and providing EMS coverage for events like the Big Bend Round-Up and Tour de Bloom.
We also respond to structure-related fire calls in coordination with Douglas County Fire District #1 (Waterville Fire Department). For advanced life support needs and mutual aid, we partner with Ballard Ambulance Service, based in Wenatchee, WA.
STAFFING
Our agency is made up entirely of dedicated volunteers who serve the community by taking on-call shifts, responding to emergencies from their homes or workplaces. Even though our EMTs and paramedics donate their time, they receive the same comprehensive training and certification as those in paid departments. On weekdays, we typically have one crew on call, while most evenings and weekends allow us to staff two ambulances to better serve our coverage area.
HOURS OF OPERATIONS
911 response 24hrs a day
Waterville Clinic
117 S Chelan AVE | Waterville, WA 98858
Mon - Fri: 8am - 5pm
Sat & Sun: closed
